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Letter Complaint Welling Burbury Limited London 118732 P. O B 8357 United Kingdom 26 February 2003 Kovacs & Kovacs Ltd. Budapest 1183 Kiss János u. 18 Hungary Dear Sirs, This morning we took delivery of the 50 boards of prime quality teak ordered as per our letter of 1 Nov (Order No. WW-T1-11) The quality of 2 of the boards is, however, unsatisfactory as they contain large. Unsightly knots making them unsuitable for use. We feel sure that this is an oversight on your part but owing to the considerable numbers of orders in hand, we had no alternative but to return the goods is question to you, carriage forward, on the assumption that you will arrange for replacement to be sent us by return to enable us to keep to production schedules. We trust that you will be in agreement with this course of action and look forward to receiving replacements corresponding to your otherwise high standards. Yours faithfully WELLING BURBURY LIMITED William Welling Chief Executive